Question 1

I’ve never used adjustable dumbbells before, how do I adjust the weight?

Accepted Answer

We have a number of adjustable dumbbells in the BRAINGAIN range and the mechanism to change the weight varies depending on the adjustable dumbbell selected. The most important thing is to make sure that the adjustable dumbbell is in it's tray as the safety lock mechanisms prevent the weights from being changed otherwise.

All of the BRAINGAIN adjustable dumbbells are designed and built to change weights in a matter of seconds rather than minutes with the old style spinlock adjustable dumbbells.

Question 2

I’ve never used adjustable kettlebells before, how do I adjust the weights?

Accepted Answer

The adjustable kettlebells have a very simple lock and unlock mechanism when adjusting the weight. Simply pull the tab, slide to unlock and then remove / add the relevant plates to set your weight. Once the weight is set, slide the tab back to lock and you're good to use your adjustable kettlebell.

Question 3

What is the best practice to use the adjustable dumbbells?

Accepted Answer

As with all things mechanical we do advise being sensible when using our adjustable dumbbells. We suggest to always lay down gently and never be dropped. We also suggest using a soft mat to place the dumbbells upon in between sets. Unlike fixed weight dumbbells in a commercial gym, they are not designed to be dropped or thrown down.

Question 4

Are the dumbbells / kettlebells easy to use?

Accepted Answer

The dumbbells and kettlebells are both very easy to use, specifically designed to change the weight in seconds instead of minutes, removing the need for a full rack of fixed weight dumbbells.

Question 5

What are the weight increments?

Accepted Answer

These vary depending on the product and can be found on each product page. The BRAINGAIN adjustable dumbbells vary from 5 dumbbells in 1 all the way up to 26 dumbbells in 1.

Question 6

Is there a warranty?

Accepted Answer

All of the BRAINGAIN products have a 12 month warranty from receipt of delivery. The warranty covers any defects under normal use during the warranty period and we will repair or replace, at no cost, products or parts of the product that are defective because of improper materials or workmanship, under normal use and maintenance.

The warranty does not cover damage of the product resulting from negligence (e.g. dropping the product), unauthorized modification of the product or damage caused by weather (e.g. rust if product is kept outside).

Please note: any orders placed before 1st September 2022 benefit from a 6 month warranty.

Question 7

Do you stock spare parts?

Accepted Answer

All of the BRAINGAIN range comes with a 12 month warranty included free of charge, with longer warranty options available. We understand that sometimes you want the peace of mind of having spare parts just in case and we do stock spare handles, bases and plates for each of our products. Please do contact us if you would like to purchase.

Question 8

How long will postage take?

Accepted Answer

All orders are dispatched from the BRAINGAIN warehouse in Germany. We aim to dispatch as many orders as we can the same day they are placed, however it can occasionally be the next business day. We use professional postal couriers (DPD, GLS, DHL) and you will receive tracking information the same day that the order is dispatched.

For further information on transit times, please check our Delivery Information page.

Question 9

When will you dispatch my order?

Accepted Answer

We will arrange for your order to be dispatched from our UK warehouse the same or next business day.

Question 10

Do you ship to non-mainland uk isles and locations?

Accepted Answer

Yes we do ship to non-mainland UK isles and locations. These however may incur a surcharge. If you live on non-mainland, please let us know and we can give you a quote.

Question 11

Do you ship internationally?

Accepted Answer

We ship to the UK as well as Austria, Belgium, Finland, France, Germany, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Sweden and Switzerland.

Tax is included in the sale price for UK orders. All other countries' orders are subject to local country duty fees.

Contact us if you want a local quote.

Question 12

How do I cancel my order?

Accepted Answer

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via support@braingain.fit, we may be able to cancel your order before it’s processed. Please however be mindful that our Customer Service working hours are 9am to 5.30pm Monday to Friday.

If we haven't been able to cancel your order, your order will be dispatched however you can decline receipt of your order which will be returned back to us. We would ask you to let us know that you have done this so that we can process your refund accordingly.

Question 13

Can I alter my order?

Accepted Answer

Sadly once your order has been placed, we are unable to modify your order once we have started processing it as our website automatically syncs with our warehouse. We would kindly ask you to double check all details on your order before making payment. If you would like to order a greater quantity or an additional product, please place a new order online.

Question 14

Can I track my order?

Accepted Answer

Yes. We'll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you'll receive a tracking reference which you can use to check the progress of your order online.

Question 15

Will I receive all my items at once?

Accepted Answer

If you have ordered more than one item, it is likely they will be delivered at the same. However on some occasions you might receive them on different days and / or with different delivery companies. We use a variety of reputable couriers based on quality of service and cost to make sure we can get your order to you in the quickest way and keep the price of our equipment as affordable as possible. Tracking information is provided on all orders.

Due to the size and the weight of orders many of our products ship in multiple boxes which can sometimes be separated in transit as it goes through the courier’s network and may not be delivered together. We would recommend checking the tracking in the first instance and if the rest of order hasn’t turned up within 48 hours please contact us.

Question 16

Can I collect your goods in person?

Accepted Answer

We are currently an online only retailer however if there are any specific questions, please do contact us and we're always happy to help in whatever way we can. We only use reputable couriers (DPD, GLS, DHL) to ensure safe and quick delivery of all orders.

Question 17

What is your returns policy?

Accepted Answer

Our full returns policy is stated here. At BRAINGAIN we want you to be 100% happy with your order but we understand people sometimes change their mind. If you would like to request a refund or exchange, please contact us within 30 days of receiving your order so we can make it right. Products must be unused and please returned in their original packaging. We require the original packaging as our items are heavy goods, the packaging we provide gives our products the best chance from being damaged in transit and reaching back to us safely for inspection, ensuring you receive a your refund!

If the product arrives faulty, we will collect the faulty product for free within 30 days of you placing your order. If you change your mind after purchasing within 30 days of placing your order, there may be a small charge to cover the return postage fee.

Once they arrive back at our warehouse, we will inpsect the goods and in most cases will offer a full-refund unless the item shows signs of useage. Once arriving back at our warehouse, your full-refund will be processed within 1-5 working days.

Question 18

What if my dumbbells / kettlebells are damaged when they arrive?

Accepted Answer

The BRAINGAIN team check every product before it is sent for delivery to make sure everything is working as it should. If something were to slip through the cracks, we would be happy to offer you a replacement. If you would like to request a refund or exchange, please contact us within 14 days of your purchase with a photo of the problem so we can make it right.

Question 19

Do you sell to Commercial entreprises?

Accepted Answer

BRAINGAIN's focus has historically been on home gym equipment, however we have sold to a number of fitness studios, gyms and hotels. We work with a network of suppliers who provide commercial grade gym equipment and machines. We would be happy to have a direct conversation if you are looking for Commercial Gym equipment or are looking to place a bulk order. Please contact us with further information and someone will come back to you within 24 hours.

Question 20

Do you do business collaborations?

Accepted Answer

We are always open to business and commercial collaborations and would love to hear from you if you'd like to partner with BRAINGAIN. Please do contact us with further information and we will come back to you within 24 hours.

FAQ

Product FAQs